FAQs section - Trenitalia (2022)

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Please take a look at our FAQs section, where you will find answers to our customer’s most frequently asked questions

Index

  • Information on offers and tickets
  • Where and how to purchase
  • Online payment
  • Refunds and changes to tickets
  • Gift Card
  • Help and complaints
  • Services at the train station
  • On-board services
  • CartaFRECCIA Programme
  • Complete your journey with services offered by our partners

  • Information on offers and tickets

    How do I find out about Trenitalia’s special offers and promotions?
    To learn about commercial offers and special promotions, please see the Offers and Services page.

    What are Carta Verde and Carta Argento cards? What discounts or benefits are included?

    The Carta Verde card (12-25 years of age, inclusive) and the Carta Argento card (60+ years old) are paid discount cards (free only for customers over 75 years of age) dedicated to our younger and older passengers, which provide discounts ranging from 10% to 15% on national routes.

    The Carta Verde and Carta Argento also include a 25% RailPlus discount on international routes.

    They can be purchased at ticket offices in train stations and from authorised travel agencies by showing a valid form of personal identification.

    For more information, please see the Carta Verde and Carta Argento page.

    What happens if I lose my Carta Verde or Carta Argento?

    If you lose your card, under no circumstances will you be granted a refund of the price you paid for purchase. In case of loss, theft or destruction of your Carta Verde or Carta Argento, you may request a duplicate be issued, upon presentation of the required documentation (in case of theft, you must attach the statement made to the Police to the duplicate card request) and you will be required to pay a €5 card reissuance fee (for people who are aged 75 or over, the duplicate of the Carta Argento is issued free of charge).

    What is a carnet of journeys and how do I use it?

    The 10-Journey Carnet is an offer from Trenitalia that allows you to save 20% on the price of the Base ticket for travel in all classes and levels of service. The Carnet is non-transferable and is reserved for CartaFRECCIA cardholders.

    What is the Carta Blu?

    You can take advantage of the Carta Blu if you are a person with a disability that falls within a certain category and you reside in Italy. The card is issued by the Customer Service Offices or, where these offices are not available, it can be requested from the ticket office at the train station.
    The Carta Blu is free of charge and valid for five years. It allows you to take advantage of free or reduced-price fares for a travelling companion.

    Can I take advantage of any discounts or promotions when travelling with my children?

    Children under the age of 4 travel for free in both first and second class, but are not eligible to their own seat. Children under the age of 15 (the maximum age limit is counted from the day after the child’s 15th birthday), may occupy their own seat, and can travel with a 50% discount, or 30% off sleeping cars (VL) and couchettes (CC) services. In addition, you can take advantage of the Bimbi Gratis (Children Travel for Free) offer, dedicated to family groups of 2 to 5 people, which allows children under 15 to travel for free. For more information, please visit the page dedicated to the Bimbi Gratis offer.

    ATTENTION:Regional/provincial rates may be in force which may differ from the conditions mentioned above.

    Is it possible to travel in other parts of Europe with Trenitalia? How can I purchase an international ticket?

    At Trenitalia ticket offices and authorized travel agencies, you can purchase one-way or return tickets, for both individual passengers and groups, for day or night-time journeys, for trains departing from an Italian station to a foreign destination, from a foreign station to Italy or from a foreign station to a destination in another foreign station.

    How long before the journey can I purchase my ticket?

    A Base ticket can be purchased any time up to a few minutes before you board the train. However, for other ticket types and offers, there are different purchase deadlines. To find out more.

    Is the ticket transferable?

    Currently, tickets purchased for travel on medium-long distance trains are non-transferable and the name of the ticket holder must be clearly indicated at the time of purchase, and this is subject to verification, upon request, once on board the train by showing train personnel a valid form of personal identification.

    Regional electronic tickets are also non-transferable. On board the train, you must always show a valid form of personal identification along with your ticket or season ticket.

    Please remember that if you are a CartaFRECCIA customer, you may only enter your CartaFRECCIA card code if you are the person travelling. To find out more, please see the CartaFRECCIARegulations.

    Do I always have to print out my ticket or season ticket?

    It depends on the type of ticket or season ticket:

    • Ticketless tickets do not need to be printed. In this case, all you need to board your train is to be in possession of the PNR code for your ticket. To find out more, please visit the page dedicated to ticketless tickets.
    • you can show your regional electronic ticket and regional season ticket, which you have purchased online, on an electronic device (PC, tablet or smartphone) provided you are able to properly show the attachment (in PDF format) that you will have received at the time of purchase, including the Quick Response code, which collects all your ticket/season ticket data. Alternatively, you can choose to print out your tickets. We would like to remind you that the digital or paper form of your Regional ticket and season ticket must always be accompanied by a valid form of personal identification to be shown upon the request of on-board personnel.
    • For tickets that cannot be issued in ticketless form (e.g. tickets for certain international trains) and season tickets, you will need to collect and print these tickets at the Self Services machines located in the station before boarding your train.
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  • Where and how to purchase

    Where can I purchase tickets?

    You can purchase your ticket on this website, on the Trenitalia app, by contacting our call centre on: 89 20 21(premium-rate number), at the ticket offices in the station, from the Self service machines and affiliated travel agencies.

    Is it possible to purchase a ticket on board the train?

    Remember that you must always board the train with a valid ticket for the journey you intend to make (for non-electronic Regional tickets, validation is also required), otherwise you shall be considered to be without a ticket.

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  • Online payment

    What can I do if the purchase was not successful but I received a text message from my bank indicating my card has been charged?

    In the event that you see an unsuccessful transaction message, even if you have received an SMS alert from your bank indicating a charge, the payment has still not been completed and Trenitalia will send a request for an immediate reversal of the charge, without any transaction taking place on your card.

    For prepaid cards, the time it takes to reset your credit amount will depend on the card issuer (bank or payment circuits in the case of Amex and Diners cards), and we suggest you contact your card issuer directly for more information in this regard.

    In case of payment by bank transfer (MyBank service), the time it takes for the charged amount to be returned to your account will follow the times set by the banking circuits involved.

    What can I do if my attempts at payment fail?

    Please consult the dedicated section of our Online Purchasing Guide to find out why an online transaction may not be successful and what to do about it. If you wish to request assistance or clarification for a payment, you can contact our operators on our new Online service, which is in operation every day from 8 a.m. to 8 p.m. To activate the chat, simply click on the iconat the bottom of the Help and contacts page.

    Or you can send an email toareaclienti@trenitalia.it, specifying your username (for purchases made while logged in to your profile) or the email used at the time of purchase (for purchases made without registration) and the date you tried to make the purchase.

    I used a bonus/discount coupon but the transaction was not successful. Have I lost my bonus/discount coupon?

    The bonus/discount coupon used during an unsuccessful payment will be reactivated, and you will be able to use it again, within 60 minutes.

    What can I do if I my Internet network connection is lost during payment?

    Check if you have received the purchase summary email or if the journey has been added to your purchased journeys in your Customer Area to find out if the transaction was successful despite the interruption to your Internet service. Check if you have received the purchase summary email or if the journey has been added to your purchased journeys in your Customer Area to find out if the transaction was successful despite the interruption to your Internet service. If you want to request a clarification or check the outcome of a transaction, you can contact our operators on our new Online service, which is in operation every day from 8 a.m. to 8 p.m. To activate the chat, simply click on the iconat the bottom of the Help and contacts page.

    Or you can send an email to areaclienti@trenitalia.it , specifying your username (for purchases made while logged in to your profile) or the email used at the time of purchase (for purchases made without registration) the date you tried to make the purchase, and the name and surname of the cardholder of the card used.

    Can I use more than one credit card with my account?

    You can ask for authorisation to increase the number of credit cards linked to your account by sending an email to areaclienti@trenitalia.it , in which you should indicate the following:

    • your user ID

    • a photocopy of a valid form of personal identification and the tax code of the account holder

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    • a telephone number

    • a brief description of why you are requesting an increase in the number of credit cards


    I forgot my VISA/MASTERCARD 3D secure code password. How can I recover it?

    After entering your credit card number, in the section where you are asked to enter your password verified by Visa/MasterCard, if you don’t remember your password, you can request it be sent to you by clicking on the link “have you forgotten your password?” and following the instructions given. A temporary password will be sent to the email address you provided, and you will be able to change it the first time you log in. For further clarification, we suggest that you contact the customer service department of your VISA/MASTERCARD provider.

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  • Refunds and changes to tickets

    Can I request a refund for my journey if I decide not to travel?

    Whether or not you will be granted a refund depends on the type of ticket you have purchased, some offers do not include this option. To find out if your ticket is refundable and the refund process will involve a deduction to the original amount paid.

    How can I request a refund for a ticket purchased online?

    Once you have verified that your ticket is refundable, you can request a refund online by following the “Change ticket” process.


    How do I change an economy ticket?

    In order to change the date/time (the only details that can be changed) on an economy ticket, you must select the “Change your ticket” option and then click on “Change Ticket”.


    What is the difference between booking changes and other changes (e.g. ticket changes)?

    With a “Booking change” you can only change (anticipate or postpone) the date and time of the original journey, but the departure and arrival stations, the service and the offer used to purchase the original ticket must stay the same.

    With a “Ticket change”, on the other hand, if the terms and conditions of the offer used to purchase the original ticket permit it, you can change the service and/or the offer of the original journey, or change the entire journey, including the departure and arrival stations, the date of departure, and the number of passengers, while also being permitted to choose other services and offers that are different from the original purchase.

    A “Booking change” will never involve a refund to the ticket price nor will you have to pay a supplement fee to cover any price difference, while a “Ticket Change”, depending on the case at hand, may involve either paying the difference in price compared to the original purchase price, or the possibility of a refund (with the refunded amount being credited to the same payment method used for purchase).

    I’ve missed my train. How can I use my ticket?

    After the departure timeof your booked train, you cannot request a refund. For some types of tickets, it is possible to ask for a ticket change and/or to board a train other than the one you originally booked.

    Can I change the departure date and time on my ticket?

    Yes, if the type of ticket purchased allows it.

    Can I change the name indicated on my ticket?

    Yes, by making a Change to passenger name.

    For all other information, please see the General.

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  • Gift Card

    What is a Trenitalia Gift Card?

    A Gift Card entitles the holder to a certain amount of credit (from €25 to €150 euro) that can be used to purchase Trenitalia train tickets (single tickets, season tickets, Carnets, etc.) on national, regional and international services (limited to domestic routes within Italy), from Trenitalia’s main sales channels (excluding the Trenitalia app). It is not possible to purchase tickets on board trains using a Gift Card).

    Where can I purchase a Gift Card?

    Gift Cards can be purchased on this website, from ticket offices at the station and from authorised travel agencies.

    Can I use a Gift Card to make multiple purchases?

    The Gift Card credit can be used multiple times until the credit balance is depleted. It is valid for 10 years from the time of issue/purchase and it can be used in association with other methods of payment (e.g. cash, credit card, etc.) on Trenitalia’s main sales channels.

    Can I convert the credit on my Gift Card into cash?

    Gift Cards cannot be resold or converted into cash.

    I’ve lost my Gift Card code. Can I retrieve it?

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    In case of theft or loss, customers will not be reissued with a replacement, nor will they be able to request the retrieval of their original Gift Card code.

    What happens if I change the ticket purchased with a Gift Card or if I request a refund?

    Tickets purchased using a Gift Card follow the after sales rules established for the type of ticket originally selected. Therefore, you retain the right to take advantage of the amount paid using the Gift Card even in the event of after sales assistance (changes, refunds and the right to board another train). In the event of a refund, the amount owed (net of any deductions) will be automatically credited by the system to the original Gift Card/Electronic Credit used.

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  • Help and complaints


    How can I ask for help with an online purchase?

    You can request online help for purchases made on this website by logging in to your “Customer Area” and filling out the appropriate request form for “Help with site navigation, payments”, which you will find in the “Request help” box. Alternatively, you can contact our operators on our new Online Chat service, which is in operation every day from 8 a.m. to 8 p.m. To activate the chat, simply click on the iconat the bottom of the page.

    What number should I call for help or information?

    Our Call Centres are at your disposal:

    • 89 20 21 to purchase tickets, change bookings and for information;
    • 199 89 20 21 service with an answering machine;
    • 199 30 30 60 or 800 90 60 60 to request assistance for people with reduced mobility.

    For more information and service costs, please consult the page dedicated to the service.

    How can I make a complaint?

    You can file complaints and reports:

    • on this website in the “Customer Care and Contacts” section, using the online;
    • using the appropriate forms available in the Trenitalia Customer Service Offices at larger train stations.

    Trenitalia will issue a reply to your complaint within one month or, if it is not possible by that date, will inform you of the date by which you can expect a reply within a period of less than three months from the date of the complaint. For further information, please visit the dedicated page.

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  • Services at the train station

    What are FrecciaClubs and how can I be granted admission to them?

    FRECCIALounges and FRECCIAClubs are located near high-speed (AV) platforms in the principal Italian train stations and they are the ideal place to wait for your train to depart as you relax in the comfort areas featuring free Wi-Fi service and a wide choice of newspapers, or take advantage of the selection of coffee, hot and cold drinks, snacks, healthy and gluten-free products available in the Bistrot area.

    In FRECCIALounges and FRECCIAClubs you can also request information and purchase tickets with the assistance of dedicated Trenitalia staff.

    Admission to FRECCIALounges is reserved for:

    • Gold and Platinum CartaFRECCIA cardholders who are in possession or intend to purchase a Trenitalia ticket;
    • Platinum CartaFRECCIA cardholders in possession of national train season tickets for any class or level of service;
    • Gold CartaFRECCIA cardholders in possession of season tickets for 1st class or Business service levels on national trains;
    • customers in possession of an Executive or Business Private compartment ticket or a 10- or 15-Journey Carnet in 1st Class/Business/Executive with a booking.

    Customers in possession of a ticket for national trains (excluding regional trains) or a 1st class or Business national season ticket, can also purchase the right to admission (single or season pass).

    Admission to FRECCIAClubs is reserved for:

    • Silver, Gold and Platinum CartaFRECCIA cardholders who are in possession or intend to purchase a Trenitalia ticket;
    • customers in possession of an Executive or Business Private compartment ticket or a 10- or 15-Journey Carnet in 1st Class/Business/Executive with a booking;
    • Platinum CartaFRECCIA cardholders in possession of national train season tickets for any class or level of service;
    • Silver and Gold CartaFRECCIA cardholders in possession of season tickets for 1st class or Business service levels on national trains.

    Customers in possession of a ticket for national trains (excluding regional trains) or a 1st class or Business national season ticket, can also purchase the right to admission (single or season pass).

    What are FrecciaDesks and what services do they offer?

    FrecciaDesks provide assistance to Frecce and Intercity customers, every day of the year, for last-minute booking changes, last-minute ticket sales on Frecce and Intercity trains with POS terminal payment, information on timetables, reception services and real-time train status updates.

    FrecciaDesks can be found in the principal train stations that serve Frecce trains: Torino Porta Nuova, Milano Centrale, Verona Porta Nuova, Venezia Mestre, Venezia Santa Lucia, Padova, Bologna Centrale, Firenze Santa Maria Novella, Roma Termini and Napoli Centrale.

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  • On-board services

    Can I bring my bicycle on board?

    You may bringyour bicycle with you free of chargeon national train services provided it is disassembled and contained in a bag or a fully closed folding bike. On international trains, a bike supplement of €12.00 is required, which can only be purchased on board the train.

    Can I take my pet with me on the train?

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    Small dogs, cats and other small pets can be transported free of charge on board the train, provided they are kept in a suitable pet carrier, which should be no larger than 70 x 30 x 50 cm. Only one pet carrier is permitted per passenger. Each passenger may travel with a larger dog, provided the animal is kept on a leash and is wearing a muzzle, by purchasing, along with their own ticket (of any type), a second-class ticket at a 50% discount in the fare price for the train in question from any authorised ticket office or travel agency, or via the Self service machines, our website or the Trenitalia app.

    Who should I contact if I lose an item on the train?

    In the case of items lost by customers, the rules of the Italian Civil Code (Art. 927 et seq.) are applied, which state that found objects shall be delivered to the appropriate office of the municipality where it was found.

    Can disabled individuals request assistance to board trains?

    People with reduced mobility will be provided with assistance both at the station and on board the train.

    Is there a fee for transporting luggage?
    Passengers may take luggage or other easily transportable items (such as strollers, prams, high chairs (if foldable), umbrellas, deckchairs, skis, musical instruments, etc.) on board the coach free of charge, provided they are stored in the spaces made available for luggage. Luggage may be permitted to exceed this volume limit as long as it does not disturb or cause injury to other passengers, does not obstruct railway staff from carrying out their work, and does not damage the coach. On some trains, specific spaces have been made available for passengers to store larger luggage items.

    How do I access the Wi-Fi service?

    You can access Wi-Fi service on board Frecciarossa trains in just a few quick steps.

    Is there a restaurant car?

    All Frecce trains feature a Bar/Restaurant service with hot meals and quick snacks. On Frecciarossa trains, passengers can enjoy lunch or dinner at the Gourmet Restaurant.

    How are tickets checked?

    All passengers must be in possession of a valid ticket for travel on the route, train, class and service level they have boarded and follow the rules and regulations established for the ticket and train service in question. In the event of non-compliance with these requirements, the passenger will be required to pay the full-price fare for the service in question as well as additional fines depending on the seriousness of the infringement.

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  • CartaFRECCIA Programme

    CartaFRECCIA is Trenitalia’s loyalty programme, which allows you to accumulate points to get free tickets or gifts from our catalogue, receive discounts and promotions from our partners, and much more.

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  • Complete your journey with services offered by our partners

    If I have a lot of luggage or a very bulky piece of luggage, can I ship it?

    If you are travelling on Frecce, Intercity or IntercityNotte train services, you can ship your luggage to your destination in Italy with our “Easy Luggage” (Bagaglio Facile) service in collaboration with TNT. This service costs €20 euro for the first bag, while the second bag costs only €15 euro. Check out the dedicated page for all the details.


    Are there any services that can make it easier for me to park my car at the train station?

    Metropark and Parkvia services are available for Trenitalia customers traveling on Frecce trains, which allow you to book parking online so you will have a guaranteed parking space next to certain Italian train stations.

    For details on parking at the station managed by Metropark, please go to the dedicated section.

    For details on parking near the main stations provided by ParkVia, please go to the dedicated section.

    Can I book a transfer or a car with a driver?

    On www.Frecciatransfer.com, you can book your transfer or a car with driver in the main Italian cities. Thanks to the collaboration between Trenitalia and Your Personal James, Trenitalia customers have access to an exclusive 12% discount on public rates.

    Go to the dedicated section for more details and to make a booking.

    Can I book accommodation?

    Thanks to the collaboration between Trenitalia and Booking.com, it is now more convenient than ever for our customers to book accommodation all over the world, plus, if you are a CartaFRECCIA member, you can receive loyalty points for each stay booked through the website: www.booking.com/trenitalia.

    Find out more

    Are there any preferential rates or concessions with particular taxi operators?

    Thanks to the collaboration with Free Now, Trenitalia customers can book a taxi with FREE NOW and earn CartaFRECCIA loyalty points on every journey made through the FREE NOW app. It is also possible to purchase a discounted voucher along with your Trenitalia ticket.

    Are there preferential rates or concessions with electric bike or scooter sharing services?

    With Trenitalia and Helbiz, soft mobility is even more advantageous. Get around the city with ease while also being environmentally friendly – discover the advantages for Trenitalia customers and CartaFRECCIA members.

    Are there preferential rates or concessions with scooter sharing services?

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    Thanks to the partnership between Trenitalia and Zig Zag, you can purchase a discounted voucher along with your train ticket to be used on the ZIG ZAG Scooter sharing app.


FAQs

How do I add Trenitalia tickets to Apple wallet? ›

Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one.

Can I change my seat on Trenitalia? ›

You can usually switch seats once on the train with nearby passengers (especially if you are part of a travel party).

Do they check tickets on Trenitalia? ›

Do they actually check your train tickets in Italy? Yes – usually. At larger stations, including Rome Termini and Florence Santa Maria Novella, there are electronic barriers and you can't access the platforms without a ticket (electronic or paper.)

What is the difference between 1st class and 2nd class on Trenitalia? ›

The most significant difference between first and second class on the regionale trains is that first class seats pivot forward to provide a modest recline, whereas second class seats do not. Consequently, first class seats are significantly more comfortable, and the extra cost (approx.

How do I save e tickets on my iPhone? ›

How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone
  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.
  3. Follow the instructions on the screen.
  4. If necessary, tap Add in the upper right corner.
Mar 14, 2022

Is ItaliaRail the same as Trenitalia? ›

ItaliaRail is an official partner of Trenitalia, the national railway of Italy. We are the largest foreign seller of train tickets in Italy. We have direct, real-time connectivity to Trenitalia's schedule and reservation system, allowing us to give you the best fares and most up-to-date availability.

What if you miss your train in Italy? ›

If you miss your train, simply approach the ticket counter, or Biglietteria, present your original ticket, and ask about your options. The representative will be able to advise you based on your individual ticket.

What is CP on Trenitalia? ›

For purchases made through the Call Center you will be given the booking code (PNR) and, if requested, your Booking Change code (CP) with the indications one the carriage and places assigned. You can also be sent a payment receipt to the e-mail address given, if you request it.

Can I change my time on my train ticket? ›

This isn't strictly the case – you can usually transfer the ticket to another date and time. You can change an advance ticket if: You stick to the same route. You make the changes before the departure time of travel on any reservation on the ticket.

What happens if you get caught without a train ticket in Italy? ›

Might interest you !

You have to know that even travelling by train in Italy has its specific rules. The most important one is to validate your ticket! If you board a train without validating your ticket in the validating machine you will get 200€ fine!!!

What happens if you don't validate train ticket Italy? ›

Please note that the pass must be validated at the station before boarding your train - a conductor on a train cannot validate the pass. If you do not validate the pass, or if you tamper with the pass in any way, the conductor has the right to confiscate it, at which time, the unused part of the pass is non-refundable.

Is there WIFI on trains in Italy? ›

Yes, you can access the internet with a laptop, tablet, smartphone, or any other portable device with an embedded wifi card when you're on either the Frecciarossa or Frecciargento high-speed trains. A partnership between Trenitalia and Telecom Italia makes this possible.

Can you bring luggage on Trenitalia? ›

Every passenger of Trenitalia can take luggage and suitcases on board the train for free. Trenitalia luggage policy is not strict about the number of suitcases and dimensions limit, and it doesn't require any fee or extra fee in case of overweight or oversize luggage.

How much luggage can you take on a train in Italy? ›

There's no fee to bring luggage on the train, nor do you need a special ticket to carry luggage on board. The limit on bags each passenger may carry on board is technically three pieces of luggage - but the limit is rarely if ever enforced.

Do you need to reserve seats on Italian trains? ›

You can reserve all seats in Italy in the high speed network. You do not need to reserve seats in regional trains in Italy. For seats on trains outisde of Italy, you will have to wait until you are in Europe and head to the station to make the reservation.

How do I save tickets to my Wallet? ›

Add a ticket to Google Pay
  1. Buy your ticket through a participating airline's or venue's app or website or a ticket broker app or website.
  2. When you're done checking out, tap the Save to Google Pay button. If you don't have the Google Pay app installed, this button will open a web page where you can finish up.

How do I get my boarding pass at the airport? ›

If you check in at the airport, you may print your boarding pass from a self-service kiosk near check-in, or an airline representative can print one for you at the check-in counter. If you lose your pre-printed boarding pass or misplace the link, you can reprint your boarding pass when you get to the airport.

How do I add a PDF ticket to my Wallet? ›

Instructions
  1. Head into the App Store and download Pass2U Wallet.
  2. Click the + button in the bottom-left corner of Pass2U Wallet.
  3. Choose 'Get the Barcode in the Photo' from the menu.
  4. Select the PDF you wish to add to Apple Wallet on your device.
  5. Choose the Pass Type.

Is it OK to wear shorts in Italy? ›

You can wear shorts in Italy and look perfectly normal.

Is TrenItalia better than Italy? ›

Which One is Better – TrenItalia or Italo? There isn't a huge difference in the overall travel experience between Italo and TrenItalia, although I think TrenItalia's cheapest seats (“Standard”) are more spacious and comfortable than Italo's (where the cheap seats are called “Smart”).

How far in advance can you book on ItaliaRail? ›

You can buy your train tickets roughly 2 months ahead of when you'll need them, and can even book them the day before your train trip. Once you're in Italy, you can buy tickets just before you get on a train.

Can I get the next train if I miss mine? ›

If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.

Will I get refund if I miss my train? ›

Changing two existing rules, IRCTC will now allow passengers to claim a full refund of their tickets, if they miss their train. The rule only applies to passengers who have connecting tickets and miss their second train in case of late arrival of the first train.

What happens if my train is late and I miss my connection? ›

Missed connection

Advance tickets are valid only for a specific train. However if you miss the train because the connecting train on which you started your journey was late, then the train operator will accept your ticket on the next available train.

Can you buy Trenitalia tickets at the station? ›

You can buy tickets at the Trenitalia counter at all stations, and Italo also has ticket sales at Termini and Tiburtina. Other smaller stations, as well as large train terminals, have ticket machines that accept cash or card. For regional trains, some tabacchi sell the tickets based on km to be traveled.

Do Trenitalia ticket prices change? ›

Changes to booking: changes may only be made to the departure time, free of charge, once for each ticket (outward and return), up to the departure of your train for the seats available for the offer. The departure date may not be changed.

What is Frecciarossa train? ›

Frecciarossa is a high-speed train of the Italian national train operator, Trenitalia, and a member of the train category Le Frecce. The name, which, if spelled "Freccia rossa" means "Red arrow" in English, was introduced in 2009 after it had previously been known as Eurostar Italia.

Can you catch an earlier train than booked? ›

Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

Can I use my train ticket for a later train? ›

An anytime ticket allows you to return on any train within the dates displayed on your ticket. Advance tickets are the best value tickets available but can only be used for your chosen train on the specific date and time. They are non-refundable and if you miss your train, you will need to buy a new ticket to travel.

Can I use an advance ticket at a different time? ›

Advance fares are valid only on the date and train shown on the ticket and seat reservation and are non-refundable if you change you mind.

How much is a ZTL fine? ›

What does a ZTL ticket Cost? Fines are different depending on the city, but expect the traffic violation itself to be between about 50 and 80 Euros. If the car is rented, the rental car company will usually add an additional fine.

Can you print your own train tickets? ›

Self-print train tickets are similar to self-print airline tickets; they will be delivered to you as a PDF attachment to an email. Simply print them off at home at your leisure; all information relevant to your journey will be included, including reservations where applicable.

What does Ztl Attiva mean? ›

CONFUSING SIGN: ATTIVO MEANS ACTIVE, BUT THIS ACTUALLY MEANS YOU CAN GO THROUGH THE ZTL. CENTER (of TOWN) or often, CENTRO STORICO (HISTORIC CENTER) LOOK FOR THIS SIGN TO PARK. NO THROUGH/DEAD END.

How do I validate my train ticket in Italy Trenitalia? ›

Go first to the self service ticketing machine and enter your PNR confirmation to print your ticket. Then proceed to the validation machine. Insert the ticket in the slot provided, and the ticket will be validated with a date stamp.

Why do you have to validate tickets? ›

By requiring that passengers validate tickets with a date stamp SNCF hopes to prevent people from travelling several times on a single fare. The rail company says that stamping your ticket is like putting a signature at the end of a contract, showing that you accept the conditions of sale.

What happens if you don't validate your ticket? ›

Likewise, if you fail to validate your ticket for a ride, the value of that ride has not been deducted, and you may receive a summons to appear in court for riding on a ticket that has not been validated.

Does Trenitalia have food? ›

On board our Frecciarossa and Frecciargento trains we offer you a restaurant service to satisfy all tastes: innovative, modern and original dishes created with fresh, seasonal ingredients.

Do Italian trains have phone chargers? ›

You can obviously use your electronics on trains and there is often an outlet and/or USB plug to charge your devices. On smaller regional trains, they may not be there, so again I suggest the Anker PowerCore Portable Charger.

How do I get free WiFi in Italy? ›

Italy offers wifi in most places, but the free wifi is not always quick or suitable for social media or video calls. Hotels and Airbnbs are the safest place to guarantee a free, fast internet. Some restaurants and cafes have free wifi that is good, but probably not as fast as what you are used to at home.

How many suitcases can I take on a train? ›

When you travel with us, you can carry-on two free pieces of luggage. Each item should not exceed 50 lbs. (23 kg) and needs to be 28 x 22 x 14 inches in size.

What can I carry on a train? ›

Each passenger may bring two personal items, 25 lbs. (12 kg) and 14 x 11 x 7 inches each, and two carry-on items, 50 lbs. (23 kg) and 28 x 22 x 14 inches each, onboard.

Do they check train tickets in Italy? ›

Do they actually check your train tickets in Italy? Yes – usually. At larger stations, including Rome Termini and Florence Santa Maria Novella, there are electronic barriers and you can't access the platforms without a ticket (electronic or paper.)

What is the difference between 1st class and 2nd class on Trenitalia? ›

The most significant difference between first and second class on the regionale trains is that first class seats pivot forward to provide a modest recline, whereas second class seats do not. Consequently, first class seats are significantly more comfortable, and the extra cost (approx.

Can I bring liquids on a train? ›

Toiletries - No need to deal with tiny 3-ounce containers when you pack your luggage for Amtrak - feel free to bring along your full-sized products if you have space.

Do trains check your bags? ›

Baggage on the Auto Train

Auto Train does not offer checked baggage service, but you may pack baggage inside your vehicle (you may not access your vehicle in route). Each traveler is allowed two carry-on bags.

How do I select seats on Trenitalia? ›

If you want to choose your seat, please click on "Select" and the train seat map will appear. You can select a different coach if possible (subject to availability) or just choose an available seat by clicking on it.

Do trains in Italy sell out? ›

There's absolutely no need to buy in advance and no advantage in doing so other than saving time at the ticket office. The price is fixed so there's no cost advantage in pre-booking, no reservation is necessary or even possible so the train can never 'sell out'.

What is the difference between Trenitalia and ItaliaRail? ›

Italiarail is the North American booking agency. The trains are the same. Trenitalia is the national railway company for Italy. If you buy a ticket for Rome/Florence on Italiarail, you will be overpaying the ticket (they are charging $58) by $4 plus an $18 ticket shipping cost.

Is there a Trenitalia app? ›

Trenitalia App, available for iPhones, iPads and Android devices*, allows you to buy your tickets for national and regional travel, display, change, apply for a refund of purchased travel tickets ... and much more!

How do I use Trenitalia app? ›

How to use the Train in Italy - Trenitalia App and Physical Ticket

Does Italia Rail have an app? ›

The new Trenitalia app has arrived. Download the app now and find out about all its benefits! With improved user experience and many features to make your journey even easier: Self check-in: communicate your presence on board Frecce and Intercity train services with just one tap, allowing you to skip ticket inspection.

Can you take luggage on Trenitalia? ›

Every passenger of Trenitalia can take luggage and suitcases on board the train for free. Trenitalia luggage policy is not strict about the number of suitcases and dimensions limit, and it doesn't require any fee or extra fee in case of overweight or oversize luggage.

Does Trenitalia have food? ›

On board our Frecciarossa and Frecciargento trains we offer you a restaurant service to satisfy all tastes: innovative, modern and original dishes created with fresh, seasonal ingredients.

How far in advance can you buy Trenitalia tickets? ›

Buy train tickets online: ItaliaRail.com, Raileurope.com, www.trenitalia.com. Booking usually opens 4 months ahead for most high-speed & long-distance trains.

What if you miss your train in Italy? ›

If you miss your train, simply approach the ticket counter, or Biglietteria, present your original ticket, and ask about your options. The representative will be able to advise you based on your individual ticket.

Can you buy Trenitalia tickets at the station? ›

You can buy tickets at the Trenitalia counter at all stations, and Italo also has ticket sales at Termini and Tiburtina. Other smaller stations, as well as large train terminals, have ticket machines that accept cash or card. For regional trains, some tabacchi sell the tickets based on km to be traveled.

What is the difference between Italo and Trenitalia? ›

Italo is a private company which only operates high speed trains on a limited number of cherry picked routes. Trenitalia is the national train company which operates almost all other trains throughout Italy. Trenitalia's high speed trains are called Freccie.

Whats the best train app for Italy? ›

Trenitalia. Your one-stop-shop for train travel within Italy. Available on both Android and iOS, the Trenitalia App allows you to buy your tickets for national and regional travel, check the status of trains for your specific route, track and plan your journey, and receive any notifications or service updates.

What app do I need for travel in Italy? ›

Website | iOS | Android

An app that's just as popular at home as it is on the road, Google Maps is a route and transportation app. Simply type in your current destination and your desired location. Then Google Maps will plot several possible routes and transportation options.

What is CP code Trenitalia? ›

For purchases made through the Call Center you will be given the booking code (PNR) and, if requested, your Booking Change code (CP) with the indications one the carriage and places assigned. You can also be sent a payment receipt to the e-mail address given, if you request it.

 Home  Purchase  FAQ App Trenitalia 6.0

Purchase tickets and carnet for your national, regional and international journeys, for direct trains or with changes, as well as season tickets for Frecce, Regional and InterCity services; use the self check-in function in just one click through notification, SMS or via the “Check-in” feature available as soon as the train has departed, directly from your ticket on the Home Page or from the journey as listed in the “My Journeys” section, to communicate your presence on board to train personnel; book regional train tickets with real-time information on the number of available seats; save your favourite journeys and/or frequent journeys and purchase them again the next time in just 1 click; view and change purchased tickets, AV (high-speed) season ticket and carnet bookings linked to your user profile; check your Carta FRECCIA balance and account statement; check the status of trains using the train number or by setting the departure and arrival station, view the timetable board of a station of your choice, turn on train progress notifications and check train traffic information; display the promotions linked to your Carta FRECCIA , by selecting the “My Promotions” option from the menu on the left; you can also log in via your Business account to make purchases and manage your journeys and you can use both your consumer and business accounts simply by switching from one to the other; choose the ticket office closest to you and book an appointment to skip the queue.. If you have logged in before purchasing, you will find your journey in the “My Journeys” section.. Just click to view details in the “My Journeys” section for the journey in question and click on the “Add to Wallet” button.. Attention: if you have previously purchased journeys by logging in with a user number other than your Carta FRECCIA code, you will not be able to see these journeys in the “My Journeys” area of ​​the app or in your “Customer Area” on ​​the www.trenitalia.com website.. In this case, you must log in using the user number used for the purchase.. If you want to change your contact details, i.e. email, password and telephone number, go to the “Account” section in the “My Profile” area after logging in with your user number and click on the pencil icon located next to the field you want to edit.. Where can I view the journeys I have purchased using my user number?. Depending on the type of journey you have purchased, the following functions will be displayed and can be activated using the appropriate buttons in the “My Journeys” section: Change Date/Time (to change the departure date/time only); Change Ticket (to change departure and arrival stations, number of passengers, the offer, etc., of your ticket); Refund (to request a refund before departure, if permitted by the offer you have purchased) and Reimbursement, in case of train delay.. I did not purchase using my user number.. To display and manage journeys you have purchased with a user number other than your Carta FRECCIA code, log in with the user number used to purchase the ticket in question, or use the “Retrieve Another Ticket" function in the “My Journeys” section.

Since you’ll need to use the Trenitalia site for several possible reasons – deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets – I thought I’d offer some tips on navigating the site.

Since you’ll need to use the Trenitalia site for several possible reasons – deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets – I thought I’d offer some tips on navigating the site.. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail , a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system.. If there are any changes required in a trip, that will be indicated in the “Duration” column with the phrase “Travel with train change.” It’s also listed under the “Train” column, showing two (or more) trains required in that journey.. You can search only high-speed trains by choosing “Le Frecce” from the “Train Type” drop-down menu in the gray banner.. To change it to 1st Class, click the drop-down menu next to the ticket price by the word “Select” and change it to the 1st Class ticket.. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are “invalid.” Last you checked, both of those cities are still in Italy.. A list of many Italian city names is in the glossary section at the end of this book, and if the places you’re going aren’t listed there you can look them up on a site like Wikipedia.. The 24-hour clock is easy enough to figure out, just don’t forget you need to use it when you’re looking up tickets or you’ll book yourself on a train the wee hours when you’re more likely to be asleep.. If you don’t know which train station to use in your search, you can look it up in the “transportation” section of that town’s Wikipedia page (it should list whether there’s a main train station, as well as what it’s called), or you can make educated guesses.. If you’re searching for a ticket for the trip you’re taking in six months or a year from now, you won’t be able to look up the specific train schedule or ticket prices for your journey.. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost.. If your search results page says tickets aren’t bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate.. Even though Trenitalia’s website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online.. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued.. You can use the ItaliaRail website – they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called “economy” and “super economy,” that you sometimes see available on Trenitalia’s site), and ItaliaRail’s site works with all credit cards.

Find answers to frequently asked questions about Italian train ticket classes and fare rules.

What does "Go" fare mean?. Part of one of the Business cars houses the Bistro, which is open to passengers from all cars on the train.. Premium is the third level of service on Trenitalia's Frecciarossa trains, after Executive and Business.. Family Discount is a type of fare.. Only one reservation change permitted per ticket, by upgrading to a normal fare of the same train type; and only up to two hours before train departure.

ItaliaRail is the exclusive online provider of Italian train tickets and rail passes outside Italy, and are experts in European train travel. We have been in the hospitality business helping customers plan their train travel for 20 years. We know what information you need and will guide you to make your experience a pleasurable one. Take some time to browse through some of our tips and advice on train travel in Italy and in Europe. We promise it will be worth it!

ItaliaRail is the exclusive online provider of Italian train tickets and rail passes outside Italy, and are experts in European train travel.. Regardless of the number of trains you take in a calendar day, you will need to know the number of days you are travelling by train in order to purchase the correct number of travel days.. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have an official validate the pass.. Please note that the pass must be validated at the station—a conductor on a train cannot validate the pass.. Only tickets reservations that have been printed by our fulfillment team and mailed to you, or ones that require you to print prior to your travel, will need to be validated before boarding the train.. If you are traveling on an E-ticket and your reservation has been marked “Print at Train Station”, you need to print this coupon and then validate the ticket.. Reservations are not necessary on many European trains,however in some countries (particularly France, Italy and Spain), a pass or a ticket does not guarantee a seat, so reservations are highly recommended.. You must be in possession of a valid rail pass or city-to-city ticket that covers the routing of the train they have reserved in order to make a reservation.. Sleeping accommodations on all overnight trains (not on day trains) High-Speed Trains (e.g. Eurostar, TGV, TAV, Thalys) Long Distance and Express Trains in Spain, Portugal, Scandinavia and Eastern Europe Long Distance and Express Trains during high season (Jul-Aug). An e-ticket will either allow you to travel "ticketless", boarding the train with only the PNR code, or it will require you to print a ticket upon departure at the self service machine at the train station.. In general, high speed trains will be ticketless and the regional, overnight, and cross-border trains will require you to print and validate your ticket before boarding your train for departure.. Train Tickets: Many train tickets are non-refundable and do not allow for change.. Reservations: If your invoice says International Ticket ® you must return the ticket to the address listed below, and it must be received in our office outside of 7 days prior to the train departure date to receive an 80% refund.

Videos

1. How to use the Train in Italy - Trenitalia App and Physical Ticket
(The Global Expats)
2. I travelled in BUSINESS class on Trenitalia Frecciarossa 1000 for £27 (& tried out EXECUTIVE class)
(Travels with Bieber)
3. The Frecciarossa 1000... Italy's DISAPPOINTING Flagship!
(Dylan's Travel Reports)
4. Trenitalia 2 classe
(marildo pietroni)
5. Trenitalia: how to validate (stamp) a train ticket in Italy
(Christopher Night)
6. How to Travel Italy by Train | Italy Travel Tips | Italy 2022
(Bucket List Travellers)

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